SF Chronicle, Unicorns, and the SVB implosionThis post was written the weekend of the Silicon Valley Bank collapse. It was a crazy weekend of fear, speculation, conspiracy theorizing…Oct 6, 2023Oct 6, 2023
Published inProduct CoalitionThe “All My Shit’s in There” (AMSIT) Factor — a SaaS product theoryStickiness. There perhaps isn’t a more precious gem to the SaaS business model than the concept of Stickiness.Jul 1, 20201Jul 1, 20201
Track and communicate your product data schema in NotionPublish your product data schema to your entire team with this Notion templateMay 1, 2020May 1, 2020
My thoughts on “Playbooks” (and why they suck for PLG companies)I recently had a conversation with a top CS leader who was struggling to build and get their “Playbooks” to work.Mar 31, 2020Mar 31, 2020
Planning the Capacity of your CSM TeamAnyone building a Customer Success operation needs to be able to quantify those plans with a strong capacity planning exercise.Dec 13, 2019Dec 13, 2019
Why it’s time to Start Talking about a Product Engagement StackFor a while now, we in the SaaS world have been talking about our “stacks” — most commonly our “Marketing” or our “Sales stack”.Sep 4, 2018Sep 4, 2018
Published inProduct CoalitionThe right way to make your product data useful (hint: give it context)If you are reading this, I’m assuming that you are doing a good job tracking your product usage data. How users are interacting with your…May 24, 2018May 24, 2018
Building for yourselfAs a young entrepreneur, one common piece of advice you hear is to “build a product that solves a problem you have yourself.” Scratch your…Apr 16, 2018Apr 16, 2018
Why Bernie Sanders Won My Vote — a Long Time AgoSince this race has started, friends and family have asked me why I will be voting for Bernie Sanders. So…I decided to lay out my reasons…Mar 19, 2016Mar 19, 2016
Building walls vs building bridgesIt’s easy to build walls. Any average, unskilled person can build a wall. All that is required is stacking objects on top of each other, in…Mar 16, 2016Mar 16, 2016